You've got questions, we've got answers.

Frequently asked questions

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Will these help my tinnitus / stop the ringing in my ears?

Yes! Our hearing devices have been specially designed to relieve the ringing and buzzing caused by tinnitus while you're wearing them.

They do this by re-introducing the natural sounds around you, allowing your brain to "mask" out your tinnitus.

This also means our hearing devices will never make your tinnitus worse or damage your hearing further — they're 100% safe.

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I can hear, but I can't understand. Will these help me?

Yes! In fact, that's one of the main reasons our hearing devices are so popular.

They filter out background noise and feedback, leaving only the sounds you want to hear — such as voices, the TV or music — while also making them much more clear and easy to understand.

So you'll be able to join back in on conversations whether you're talking to someone who's soft-spoken or has a deep voice, whether you're at home or at church, and even at restaurants — everything will be crystal clear and easy to understand.

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How do these hearing devices work without a hearing test or prescription?

Since our hearing devices are over-the-counter (OTC), they don't require a prescription or hearing test.

But that doesn't mean they're one-size-fits-all!

Instead, you're able to adjust each hearing device individually to your exact needs by switching between the volume settings and listening modes, from 10 to 70 dB.

This process is really easy and shouldn't take any longer than 5 minutes per ear to have your hearing devices sounding exactly as you want them to.

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Will these hearing devices squeal, whistle or give me feedback?

Nope! One of the standout features of our hearing devices is the new and improved, specialised processing chip which removes all feedback and background noise.

This leaves you with only the clearest, uninterrupted audio — allowing you to focus on and understand what matters, such as voices, the TV, or the beautiful sounds of nature.

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What keeps them from falling out?

Although our hearing devices sit directly inside your ears, they are incredibly comfortable and secure.

You could shake your head or even go for a run, and they would stay perfectly in place.

This is thanks to the four sizes of ear domes that provide a perfect in-ear fit and the ergonomic design of our sound tubes and hearing devices.

They fit snugly, never cause discomfort, and won't interfere with your glasses, hats, or anything else!

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Do these really block out background noise?

Yes! In fact, that's one of the main reasons our hearing devices are so popular.

They filter out background noise and feedback, leaving only the sounds you want to hear — such as voices, the TV, or music — while also making them much clearer and easier to understand.

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My hearing loss is worse in one ear. Will these work for me?

Yes, since our hearing devices are individually adjustable, you're able to set them to exactly what each of your ears requires.

It's really easy to do and shouldn't take any longer than 5 minutes per ear to have your hearing devices sounding exactly as you want them to.

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Are they returnable? Am I able to get a refund if I don't like them?

Yes and yes! All of our hearing devices come with a 60-day, 100% money-back guarantee that starts the day your hearing devices arrive at your doorstep — giving you a whole 2 months to decide if our hearing devices are right for you or not.

On top of that, every order includes a free 1-year warranty.

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How long does the battery last?

Our hearing aids are fully rechargeable and give you 48 hours of continuous use from a single 4-hour charge — which can easily be done overnight.

The included portable charging case holds up to four full charges, so you can power up on the go.

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What's included in the box?

Everything you need:

  • Your brand new pair of hearing aids with crystal clear audio, a discreet & comfy fit, 48 hours of rechargeable battery life and adjustable hearing support from 10–70 dB
  • An ultra-durable, shock-proof charging case that charges your aids in 4 hours and recharges them up to 4 times on the go
  • A detailed user manual plus access to dozens of video tutorials
  • 4 different sizes of ultra-soft, customisable ear tips/domes
  • 1 wax guard and adjustment tool
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How fast is delivery?

Orders are dispatched within 24 hours and most customers receive their hearing aids within 2–4 working days. Shipping is free and fully insured, and you'll receive tracking details as soon as your order leaves our warehouse.