Legal Notice

ClarityMax — clarity-max.com Last updated: August 22, 2026

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1. Website Operator

This website is owned and operated by:

ClarityMax 167–169 Great Portland Street, 5th Floor London, W1W 5PF United Kingdom

Email: help@clarity-max.com Support hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)

We do not operate phone support. Email is our official channel for customer, legal, regulatory and press enquiries, and every message is answered within 24 business hours.

Company registration number and VAT number: [ADD IF REGISTERED — required on the website of a UK limited company]

2. Purpose of This Notice

This notice identifies the operator of clarity-max.com and provides the legal information required of an online retailer. Read it together with our Terms & Conditions, Privacy Policy, Refund & Return Policy, Shipping & Delivery Policy and Purchase Options Cancellation Policy, which together govern your use of this site and any purchase.

3. Product Status and Regulatory Information

ClarityMax sells over-the-counter hearing aids for adults aged 18 and over with perceived mild to moderate hearing loss. They are not custom prescription devices and are not intended for severe or profound hearing loss or for children.

• Devices sold to United Kingdom customers are CE-marked.
• Devices sold to United States customers are supplied by an FDA-registered manufacturer and are sold as over-the-counter hearing aids in line with the FDA's OTC hearing aid rule.

These statements describe regulatory status only. They are not a claim of clinical benefit, and they are not an endorsement by any regulator or health service.

4. No Medical Advice, and No Affiliation

Content on this website is general product information, not medical advice, not a hearing test and not a diagnosis. It does not replace assessment by an audiologist or physician. Always consult a medical professional about your hearing, and seek immediate care for sudden hearing loss, ear pain, discharge, bleeding or dizziness.

ClarityMax is an independent retailer. We are not affiliated with, endorsed by or connected to the National Health Service (NHS), Medicare, any government body, any insurer, or any hearing clinic or audiology chain. Where such organisations are mentioned on our site, it is for comparison only.

5. Content Accuracy

We work to keep product descriptions, specifications, images, prices and availability accurate, but errors and omissions can occur and content may change without notice. Where a material error affects an order, we contact you before dispatch and you may cancel for a full refund.

6. Intellectual Property

The name "ClarityMax", our logo, and all text, photography, video, graphics, layout and code on this site are owned by or licensed to us and protected by copyright, trade mark and other laws. You may view, download and print pages for personal, non-commercial use. Any other use — copying, republishing, reselling, framing, use in advertising or for training automated systems — requires our written permission. Requests: help@clarity-max.com.

7. Third-Party Links

We may link to third-party sites such as carrier tracking, payment providers, review platforms or social media. We do not control those sites and are not responsible for their content, availability or privacy practices. A link is not an endorsement.

8. Liability

Nothing in this notice limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or for breach of your statutory consumer rights. Our liability in connection with orders is set out in Section 14 of our Terms & Conditions.

9. Complaints and Dispute Resolution

Email help@clarity-max.com with the word "COMPLAINT" in the subject line. We acknowledge complaints within 2 business days and aim to resolve them within 5 business days.

Consumers in the European Union may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged to, and do not currently commit to, resolving disputes through an alternative dispute resolution body.

10. Governing Law

This notice and its subject matter are governed by the laws of England and Wales, as set out in Section 18 of our Terms & Conditions. Consumers resident elsewhere keep the protection of the mandatory consumer laws of their own country.

11. Contact

ClarityMax 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom Email: help@clarity-max.com